Return & Refund Policy

At JoSwift, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order if:

• The item is damaged or defective upon delivery.
• You received the wrong product.
• The product is unused, in its original condition, and in the original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Personal care products
• Beauty products
• Opened or used items
• Customized or personalized products

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method within 5–10 business days.
• Shipping charges (if applicable) are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos or videos of the product
• A brief description of the issue

We'll work quickly to provide a replacement or refund.

Return Shipping

If the return is due to our mistake (wrong or damaged item), we will cover the return shipping costs.

If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our support team.

Email: joswiftindia@gmail.com